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Welcome to The Moat House Surgery

Wednesday 30th March 2020

A Retirement message from Dr Wells

 Who would have thought when I commenced practice in Merstham 33 years ago I would be retiring at such an uncertain time for mankind.

 Whilst retiring on 1 April I have offered my services to return to the practice if they need me with the expected workload associated with Covid-19.

 A tea party to enable farewells to be said for patients had been planned for my last day Tuesday March 31 , this can no longer happen but it is the Surgery’s intention to hold this a later date which we will advertise.

It has been a privilege to serve the patients of Merstham since 1987 and I wish you all well

 Please follow the advice - Wash your Hands,  Stay at Home, Protect the NHS and  Save Lives.  

 Stay Safe

 Alastair Wells

For patients who are self-isolating with no support from family or neighbours you can contact Reigate & Banstead Welfare Services who can provide help with medication delivery, befriending services and food packs

Please call Welfare Services on 01737 276000 if you need support

The NHS has put in place measures to ensure the safety of patients and NHS staff, while ensuring services are available to the public during the Corona Pandemic.

 Stay at home for seven days if you have either a high temperature or a new continuous cough. Do not go to a GP surgery, pharmacy or hospital.

 You do not need to contact 111 to tell them you are staying at home.

 Please do not contact the surgery with questions about Coronavirus. Further information is available on


Please use Online Services to order repeat medication and nominate a pharmacy where you can collect your prescriptions.

For more information about COVID 19 please see:-


NHS information – the first port of call for the public:


Latest information and advice:   



Important information about the coronavirus (COVID-19)


NHS England and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.   The latest information on symptoms of coronavirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on  and further guidance can be found on

 NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

 Use this service if:


  • you think you might have coronavirus;
  • in the last 14 days you've been to a country or area with a high risk of coronavirus;
  • you've been in close contact with someone with coronavirus.


 Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.


Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.


 Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.


Everyone is being reminded to follow Public Health England advice to:


  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell

Click here to go to the Patient Online Services site  (this link will open in a new window - popups must be allowed)

The Administrators at the Moat House Surgery 2018

If you need advice when we are shut - PLEASE THINK BEFORE YOU GO TO A&E  Call 111

Click Here to download a list of local treatment centres

Health Help Now App
Whether you have sprained your ankle, have a baby with a high temperature or a child who is being sick, the app can guide you to the service that will help you best. The app is free to use and available online at It lists common symptoms and helps you to find the best place for treatment in East Surrey. If you need treatment for a minor injury on a Sunday, to find a pharmacy late at night, or are not sure where to go for care, Health Help Now can help.

NHS 111
When it's less urgent than 999, call NHS 111.

NHS 111 is the free telephone service for people in East Surrey to call for medical help fast when it is not a life-threatening situation. NHS 111 is there to help people get the right help, at the right time, especially at weekends and out of hours. The service is available 24 hours a day, 365 days a year.
Calls are handled by team of trained advisers and experienced nurses and doctors who will assess and direct to local services that can best help. Remember 999 is for serious and life-threatening emergencies only.

Pharmacist can provide advice and treatment for common conditions as well as dispensing prescriptions. A number of local pharmacies in East Surrey offer advice and medicines for a range of conditions, without appointments. You can find details of your nearest pharmacy at

Self-care is the best choice to treat very minor illnesses and injuries. Coughs and colds, diarrhea, headache, hangover and minor illnesses can often be treated at home, simply by combining a well-stocked medicine cabinet with plenty of rest.


(Site updated 30/03/2020)
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website