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Noticeboard

If you need advice when we are shut - PLEASE THINK BEFORE YOU GO TO A&E  Call 111

Click Here to download a list of local treatment centres

  Find health help over the holidays through innovative NHS web app 

Our GPs provide a range of services by appointment and will be able to assess your immediate needs as well as refer you into a specialist service. If the surgery is closed, there are other NHS services available as an alternative to A&E.  

Using the right health service for your needs can prevent you waiting around in A&E, ensure you receive the appropriate treatment more quickly and free up local A&E staff to help those patients with the most serious conditions.

Health Help Now App
Whether you have sprained your ankle, have a baby with a high temperature or a child who is being sick, the app can guide you to the service that will help you best. The app is free to use and available online at www.healthhelpnow-nhs.net. It lists common symptoms and helps you to find the best place for treatment in East Surrey. If you need treatment for a minor injury on a Sunday, to find a pharmacy late at night, or are not sure where to go for care, Health Help Now can help.

NHS 111
When it's less urgent than 999, call NHS 111.

NHS 111 is the free telephone service for people in East Surrey to call for medical help fast when it is not a life-threatening situation. NHS 111 is there to help people get the right help, at the right time, especially at weekends and out of hours. The service is available 24 hours a day, 365 days a year.
Calls are handled by team of trained advisers and experienced nurses and doctors who will assess and direct to local services that can best help. Remember 999 is for serious and life-threatening emergencies only.

 Pharmacies
Pharmacist can provide advice and treatment for common conditions as well as dispensing prescriptions. A number of local pharmacies in East Surrey offer advice and medicines for a range of conditions, without appointments. You can find details of your nearest pharmacy at www.nhs.uk

 

Self-care
Self-care is the best choice to treat very minor illnesses and injuries. Coughs and colds, diarrhea, headache, hangover and minor illnesses can often be treated at home, simply by combining a well-stocked medicine cabinet with plenty of rest.


Calls to and from the surgery are recorded for training and quality purposes.

Visit www.iwantgreatcare.org and leave your comments on the service provided at this surgery.

PATIENT RESPONSIBILITIES

Being a patient brings with it certain responsibilities and we would ask that you:

  • Be courteous to all the staff at all times. Please remember they are trying to help you. There is no place for aggressive or rude attitudes at our surgery; it upsets the other patients too. We want our practice to be a friendly place for all.
  • Be on time for your appointments.
  • Cancel your appointments in plenty of time. Someone else could use your appointment
  • Make separate appointments for each member of the family who needs to be seen. An appointment is for one person only.
  • Try to make best use of nursing and medical time by making an effort to come to the surgery. Home visits should be for medical reasons and not requested to suit your social needs.
  • Give 48 hours notice for repeat prescriptions. This time allows us to make sure your medicines are correct.
  • Only ask for a doctor at night (after 6.30) or at weekends if it is urgent.
  • Read the practice leaflets and other information we give you. They are there to help you use our services. Please ask us if you do not understand them, this will help us make them easy to read.

YOUR RIGHT TO SEE YOUR MEDICAL RECORDS

  • The Practice Manager will help any patient to see their own medical records, subject to relevant legislation.
  • The patient’s doctor will be available to explain medical terms and words within 40 working days.
  • There is a charge for this service.

WAITING TIMES

  • Surgeries will normally start on time.
  • We usually expect patients to be seen within 20 minutes of their appointment time. Please ask at reception if you are kept waiting longer than this.
  • When a doctor is called away on an emergency, we will inform you. We will then give you the chance to book another appointment, or if you wish, to be seen by another doctor. 

YOUR RIGHTS TO PRIMARY MEDICAL CARE

As a patient you have the right to:

  • Be registered with a Practice.
  • See the doctor of your choice, subject to availability.
  • Be offered a health check on joining the practice.
  • Receive emergency care.
  • Receive appropriate drugs and medicines.
  • Be referred for specialist or second opinion if they and the GP agrees.
  • Know that, by law, everyone working for the NHS must keep the contents of your medical records private. 
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website