Being a patient brings with it certain responsibilities and we would ask that you:
- Be courteous to all the staff at all times. Please remember they are trying to help you. There is no place for aggressive or rude attitudes at our surgery; it upsets the other patients too. We want our practice to be a friendly place for all.
- Be on time for your appointments.
- Cancel your appointments in plenty of time. Someone else could use your appointment
- Make separate appointments for each member of the family who needs to be seen. An appointment is for one person only.
- Try to make best use of nursing and medical time by making an effort to come to the surgery. Home visits should be for medical reasons and not requested to suit your social needs.
- Give 48 hours notice for repeat prescriptions. This time allows us to make sure your medicines are correct.
- Only ask for a doctor at night (after 6.30) or at weekends if it is urgent.
- Read the practice leaflets and other information we give you. They are there to help you use our services. Please ask us if you do not understand them, this will help us make them easy to read.
YOUR RIGHT TO SEE YOUR MEDICAL RECORDS
- The Practice Manager will help any patient to see their own medical records, subject to relevant legislation.
- The patient’s doctor will be available to explain medical terms and words within 40 working days.
- There is a charge for this service.
- Surgeries will normally start on time.
- We usually expect patients to be seen within 20 minutes of their appointment time. Please ask at reception if you are kept waiting longer than this.
- When a doctor is called away on an emergency, we will inform you. We will then give you the chance to book another appointment, or if you wish, to be seen by another doctor.
YOUR RIGHTS TO PRIMARY MEDICAL CARE
As a patient you have the right to:
- Be registered with a Practice.
- See the doctor of your choice, subject to availability.
- Be offered a health check on joining the practice.
- Receive emergency care.
- Receive appropriate drugs and medicines.
- Be referred for specialist or second opinion if they and the GP agrees.
- Know that, by law, everyone working for the NHS must keep the contents of your medical records private.