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If you need advice when we are shut - PLEASE THINK BEFORE YOU GO TO A&E  Call 111

Click Here to download a list of local treatment centres

  Find health help over the holidays through innovative NHS web app 

Our GPs provide a range of services by appointment and will be able to assess your immediate needs as well as refer you into a specialist service. If the surgery is closed, there are other NHS services available as an alternative to A&E.  

Using the right health service for your needs can prevent you waiting around in A&E, ensure you receive the appropriate treatment more quickly and free up local A&E staff to help those patients with the most serious conditions.

Health Help Now App
Whether you have sprained your ankle, have a baby with a high temperature or a child who is being sick, the app can guide you to the service that will help you best. The app is free to use and available online at It lists common symptoms and helps you to find the best place for treatment in East Surrey. If you need treatment for a minor injury on a Sunday, to find a pharmacy late at night, or are not sure where to go for care, Health Help Now can help.

NHS 111
When it's less urgent than 999, call NHS 111.

NHS 111 is the free telephone service for people in East Surrey to call for medical help fast when it is not a life-threatening situation. NHS 111 is there to help people get the right help, at the right time, especially at weekends and out of hours. The service is available 24 hours a day, 365 days a year.
Calls are handled by team of trained advisers and experienced nurses and doctors who will assess and direct to local services that can best help. Remember 999 is for serious and life-threatening emergencies only.

Pharmacist can provide advice and treatment for common conditions as well as dispensing prescriptions. A number of local pharmacies in East Surrey offer advice and medicines for a range of conditions, without appointments. You can find details of your nearest pharmacy at


Self-care is the best choice to treat very minor illnesses and injuries. Coughs and colds, diarrhea, headache, hangover and minor illnesses can often be treated at home, simply by combining a well-stocked medicine cabinet with plenty of rest.

Calls to and from the surgery are recorded for training and quality purposes.

Visit and leave your comments on the service provided at this surgery.

We carry out an annual infection control risk assessment and a bi-annual infection control audit. Our Nurse Practitioner is in charge of infection control issues. Please ask to speak to her if you have any concerns. Alternatively you can speak to our Practice Manager. Serious issues may be raised by using the practice complaints procedure.






2014 - 2015






This annual statement will be generated each year in January. It will summarise: 


  • any infection transmission incidents and any action taken (these will have been reported in accordance with our Significant Event procedure).
  • Details of any infection control audits undertaken and actions taken.
  • Details of any infection control risk assessments undertaken.
  • Details of staff training.
  • Any review and update of policies, procedures and guidelines.






We have two leads for Infection, Prevention and Control.


 Susan O’Flynn -  Managing Partner


Dawn Heppell – Nurse Practitioner


 Significant Events  


In the past year there have not been any significant events relating to infection control.



We carried out our second Infection Control Risk Assessment in April 2014.


This found that overall the standard was high. There were no areas that needed action or review.


We continue to carry out our Infection Control Audit twice a year in March and September. There were no significant findings on the two most recent audits.


We continue to use the monitoring system within all clinical rooms to ensure that various areas and items are cleaned on a regular basis as appropriate.



 A variety of training is carried out each year. Sessions for the whole practice team on Hand washing and Infection Control were held in May 2014. A COSHH training session was also carried out in November 2014. 


Reception staff regularly clean surfaces including the touch screen in reception ,door handles and chairs during the day. A supply of hand gel is always available in reception for patients to use as they enter the building. 


Related  Policies and Procedures


These are updated annually or sooner if required:


Anticoagulation Clinic Protocol


Cervical Cytology


Clinical testing protocol for blood cultures etc


Needlestick policy


Protocol for blood tests


Protocol for IUD/IUS Insertion


Protocol for the immunisation of babies and children


Protocol for hormone implants


Infection Control


Infec Control - Risk assessment guidance


Phlebotomy protocol


Consent to treatment (separate intranet folder)


Consent to treatment policy


Policy for the handling of biological substances


Chaperone Policy


Confidentiality policy


Health and safety policy


Induction training


Patient dignity policy


Waste Management




Infection Control Audit


Cleaning rotas and room checklists



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