Comments & Suggestions
The Practice Manager handles all comments or complaints about our services.
We record all complaints. We write to say we have received a written complaint within two working days of receiving it. We respond to all complaints within ten working days.
Where a complaint is about a doctor, you have the right to choose to discuss this with another doctor in the practice if you wish.
Use of the practice complaints procedure does not take away your right to make a complaint to other NHS bodies. However, we find that the sooner we are made aware of your problem, the sooner we can solve it and make sure that it does not happen again. This is your practice and we want to work with you to make it the best. A leaflet containing full information on our complaints procedure can be downloaded below:
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Write: Millbank Tower, Millbank, London SW1P 4QP.