This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

If you need advice when we are shut - PLEASE THINK BEFORE YOU GO TO A&E  Call 111

Click Here to download a list of local treatment centres

  Find health help over the holidays through innovative NHS web app 

Our GPs provide a range of services by appointment and will be able to assess your immediate needs as well as refer you into a specialist service. If the surgery is closed, there are other NHS services available as an alternative to A&E.  

Using the right health service for your needs can prevent you waiting around in A&E, ensure you receive the appropriate treatment more quickly and free up local A&E staff to help those patients with the most serious conditions.

Health Help Now App
Whether you have sprained your ankle, have a baby with a high temperature or a child who is being sick, the app can guide you to the service that will help you best. The app is free to use and available online at www.healthhelpnow-nhs.net. It lists common symptoms and helps you to find the best place for treatment in East Surrey. If you need treatment for a minor injury on a Sunday, to find a pharmacy late at night, or are not sure where to go for care, Health Help Now can help.

NHS 111
When it's less urgent than 999, call NHS 111.

NHS 111 is the free telephone service for people in East Surrey to call for medical help fast when it is not a life-threatening situation. NHS 111 is there to help people get the right help, at the right time, especially at weekends and out of hours. The service is available 24 hours a day, 365 days a year.
Calls are handled by team of trained advisers and experienced nurses and doctors who will assess and direct to local services that can best help. Remember 999 is for serious and life-threatening emergencies only.

 Pharmacies
Pharmacist can provide advice and treatment for common conditions as well as dispensing prescriptions. A number of local pharmacies in East Surrey offer advice and medicines for a range of conditions, without appointments. You can find details of your nearest pharmacy at www.nhs.uk

 

Self-care
Self-care is the best choice to treat very minor illnesses and injuries. Coughs and colds, diarrhea, headache, hangover and minor illnesses can often be treated at home, simply by combining a well-stocked medicine cabinet with plenty of rest.


Calls to and from the surgery are recorded for training and quality purposes.

Visit www.iwantgreatcare.org and leave your comments on the service provided at this surgery.

PROTECTION AND USE OF INFORMATION

Confidentiality 

Your GP Surgery is the centre of your health care and as such we hold the most comprehensive record of your care in the NHS. Keeping your health records safe is important to us and we are bound by law and professional standards to do so.

 

What information do you hold about me?

 

Information about you: Your name, address, contact numbers; and sometimes the names of carers and next of kin.

A record of contact we have had with you, such as letters we have sent or telephone encounters.

A record of your care given to you at the surgery

A record of your care provided elsewhere and shared with us. This will include outpatient consultations, A&E encounters, surgical procedures and test results.

 

Do you share my information?

 

To provide you with the service or care you need we will sometimes share information with other care providers but we have strict rules on how and what we share.

 

We will:

Only share your information, unless required by law, if you give us permission to do so.

Only share information when there is a legitimate reason to, such as referring you to a consultant at hospital

Only share what is relevant.

Make sure that we share securely and safely

Make sure the people we share with take the same care with your information as we do

Only share data if we have special permission for health or research purposes, or

we have special permission because the interests of the public are thought to be of greater importance than your confidentiality

 

Who can see my information?

 

Only those who are providing you with your care and those who you have given permission to, can see your information.

 

We do also share information with other organisations not directly involved with your care which is used for statistical and management purposes and risk stratification. This information is anonymous and personal details are not shared.

 

Who do we share anonymous data with?

 

Dept of Health, Health Protection Agency

Other NHS Organisations

GP Consortium or Commissioning Group

Freedom of Information

The ICO has published a new Model Publication Scheme that all public authorities are required to adopt by 1st January 2009. If you wish to make a request there are more details under Further Information to the right of this page.

Model Publication Scheme - further information

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website