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Noticeboard

If you need advice when we are shut - PLEASE THINK BEFORE YOU GO TO A&E  Call 111

Click Here to download a list of local treatment centres

  Find health help over the holidays through innovative NHS web app 

Our GPs provide a range of services by appointment and will be able to assess your immediate needs as well as refer you into a specialist service. If the surgery is closed, there are other NHS services available as an alternative to A&E.  

Using the right health service for your needs can prevent you waiting around in A&E, ensure you receive the appropriate treatment more quickly and free up local A&E staff to help those patients with the most serious conditions.

Health Help Now App
Whether you have sprained your ankle, have a baby with a high temperature or a child who is being sick, the app can guide you to the service that will help you best. The app is free to use and available online at www.healthhelpnow-nhs.net. It lists common symptoms and helps you to find the best place for treatment in East Surrey. If you need treatment for a minor injury on a Sunday, to find a pharmacy late at night, or are not sure where to go for care, Health Help Now can help.

NHS 111
When it's less urgent than 999, call NHS 111.

NHS 111 is the free telephone service for people in East Surrey to call for medical help fast when it is not a life-threatening situation. NHS 111 is there to help people get the right help, at the right time, especially at weekends and out of hours. The service is available 24 hours a day, 365 days a year.
Calls are handled by team of trained advisers and experienced nurses and doctors who will assess and direct to local services that can best help. Remember 999 is for serious and life-threatening emergencies only.

 Pharmacies
Pharmacist can provide advice and treatment for common conditions as well as dispensing prescriptions. A number of local pharmacies in East Surrey offer advice and medicines for a range of conditions, without appointments. You can find details of your nearest pharmacy at www.nhs.uk

 

Self-care
Self-care is the best choice to treat very minor illnesses and injuries. Coughs and colds, diarrhea, headache, hangover and minor illnesses can often be treated at home, simply by combining a well-stocked medicine cabinet with plenty of rest.


Calls to and from the surgery are recorded for training and quality purposes.

Visit www.iwantgreatcare.org and leave your comments on the service provided at this surgery.

WEEKEND & OUT OF HOURS SERVICES

If you need medical attention at weekends or out of hours, please ring 01737 642207. You will then be given the option to be transferred to the out of hours service NHS 111. Alternatively you may ring 111 directly yourself.

NHS 111 is a new telephone service for people in east Surrey to call if they need medical help fast but are not in a life-threatening situation.

 

The easy to remember number has been introduced to help people get the right help, at the right time, especially at weekends and out of hours. 

 

NHS 111 is free to call from landlines and mobiles, and is available 24 hours a day, 365 days a year. 

 

The service is available for people who aren’t sure if they need to go to A&E, can’t see their GP or generally need reassurance and advice. 

 

Your call to NHS 111 will be handled by team of fully trained advisers and experienced nurses and doctors who will assess your condition and direct you to the local service that can help you best, when you need it.

 

There are now only three numbers to know; 999 for life-threatening emergencies, your GP surgery and 111.

 

For more information you can download the information leaflet or easy read version .

 

If you require the leaflet in a different language go to the NHS Choices website

http://www.nhs.uk/NHSEngland/AboutNHSservices/Emergencyandurgentcareservices/Pages/NHS-111.aspx

 

The A&E Department at East Surrey Hospital is for serious injury or accident or a sudden onset of a serious illness only.

There is also a Minor Injuries Unit at Caterham Dene Hospital.

The Minor Injuries Unit at Caterham Dene Hospital has now extended its opening hours. The MIU is now open 7 days a week, 9.00am – 8.00pm.

The MIU is for patients aged 18 years or over with minor injuries. This is a convenient alternative to A&E departments further afield.

Patients should not attend if they are suffering from:
- Abdominal pain
- Chest pain
- PR or PV bleed
- Headaches

Patients can call on 01883 837500 for further details.

out of hours

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

 

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website