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If you need advice when we are shut - PLEASE THINK BEFORE YOU GO TO A&E  Call 111

Click Here to download a list of local treatment centres

  Find health help over the holidays through innovative NHS web app 

Health Help Now App
Whether you have sprained your ankle, have a baby with a high temperature or a child who is being sick, the app can guide you to the service that will help you best. The app is free to use and available online at www.healthhelpnow-nhs.net. It lists common symptoms and helps you to find the best place for treatment in East Surrey. If you need treatment for a minor injury on a Sunday, to find a pharmacy late at night, or are not sure where to go for care, Health Help Now can help.


NHS 111
When it's less urgent than 999, call NHS 111.

NHS 111 is the free telephone service for people in East Surrey to call for medical help fast when it is not a life-threatening situation. NHS 111 is there to help people get the right help, at the right time, especially at weekends and out of hours. The service is available 24 hours a day, 365 days a year.
Calls are handled by team of trained advisers and experienced nurses and doctors who will assess and direct to local services that can best help. Remember 999 is for serious and life-threatening emergencies only.

 Pharmacies
Pharmacist can provide advice and treatment for common conditions as well as dispensing prescriptions. A number of local pharmacies in East Surrey offer advice and medicines for a range of conditions, without appointments. You can find details of your nearest pharmacy at www.nhs.uk

 Self-care
Self-care is the best choice to treat very minor illnesses and injuries. Coughs and colds, diarrhea, headache, hangover and minor illnesses can often be treated at home, simply by combining a well-stocked medicine cabinet with plenty of rest.

HOW TO SEE YOUR DOCTOR OR NURSE

Pre-book an appointment up to 4 weeks in advance by ringing 01737 642207 Monday to Friday between 10am and 6.30pm, or use our online service (for GP appointments only).

  All requests for urgent 'on the day' appointments are triaged by the Duty Doctor on the telephone before an appointment is offered.   

appointmentsAPPOINTMENTS

  • Appointments are booked at 10 minute intervals.
  • Doctors’ appointments can be booked up to four weeks in advance.
  • For routine consultations, we will try to offer you an appointment within five working days.  If you wish to see a doctor of your choice, you may have to wait longer

The receptionist will make every effort to help.

  • If you need to speak to a doctor or nurse on the telephone about a routine matter, please contact the surgery.  Our reception team will require brief details as to the reason for the call in order for the doctor/nurse to be prepared.  If a reason is not given our reception team will be unable to pass your request on to a doctor/nurse.  The doctor or nurse will return your call or deal with your query usually within 24/72 hours. 
  • Appointments are for 10 minutes only and are for one problem only.
  • Appointments for the Practice Nurses and Health Care Assistant are all pre-bookable. Please ring the surgery to make an appointment.
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website