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Noticeboard

If you need advice when we are shut - PLEASE THINK BEFORE YOU GO TO A&E  Call 111

Click Here to download a list of local treatment centres

  Find health help over the holidays through innovative NHS web app 

Our GPs provide a range of services by appointment and will be able to assess your immediate needs as well as refer you into a specialist service. If the surgery is closed, there are other NHS services available as an alternative to A&E.  

Using the right health service for your needs can prevent you waiting around in A&E, ensure you receive the appropriate treatment more quickly and free up local A&E staff to help those patients with the most serious conditions.

Health Help Now App
Whether you have sprained your ankle, have a baby with a high temperature or a child who is being sick, the app can guide you to the service that will help you best. The app is free to use and available online at www.healthhelpnow-nhs.net. It lists common symptoms and helps you to find the best place for treatment in East Surrey. If you need treatment for a minor injury on a Sunday, to find a pharmacy late at night, or are not sure where to go for care, Health Help Now can help.

NHS 111
When it's less urgent than 999, call NHS 111.

NHS 111 is the free telephone service for people in East Surrey to call for medical help fast when it is not a life-threatening situation. NHS 111 is there to help people get the right help, at the right time, especially at weekends and out of hours. The service is available 24 hours a day, 365 days a year.
Calls are handled by team of trained advisers and experienced nurses and doctors who will assess and direct to local services that can best help. Remember 999 is for serious and life-threatening emergencies only.

 Pharmacies
Pharmacist can provide advice and treatment for common conditions as well as dispensing prescriptions. A number of local pharmacies in East Surrey offer advice and medicines for a range of conditions, without appointments. You can find details of your nearest pharmacy at www.nhs.uk

 

Self-care
Self-care is the best choice to treat very minor illnesses and injuries. Coughs and colds, diarrhea, headache, hangover and minor illnesses can often be treated at home, simply by combining a well-stocked medicine cabinet with plenty of rest.


Calls to and from the surgery are recorded for training and quality purposes.

Visit www.iwantgreatcare.org and leave your comments on the service provided at this surgery.

HOW TO SEE YOUR DOCTOR OR NURSE

Pre-book an appointment up to 4 weeks in advance by ringing 01737 642207 Monday to Friday between 10am and 6.30pm, or use our online service (for GP appointments only).

Urgent on the day appointments can be booked from 8am to 6.30 pm the same day. All requests for urgent appointments are triaged by the duty doctor on the telephone before you come to the surgery.   

appointmentsAPPOINTMENTS

  • Appointments are booked at 10 minute intervals.
  • Doctors’ appointments can be booked up to four weeks in advance.
  • For routine consultations, we will try to offer you an appointment within two working days.

For urgent medical requests, we will offer an appointment on the same day. If you wish to see a doctor of your choice, you may have to wait longer. The receptionist will make every effort to help.

  • If you want to speak to a doctor or nurse on the telephone, please ring and let us know. They will normally ring you back at the end of their surgery.
  • Appointments are for 10 minutes only and are for one problem only.
  • Appointments for the Practice Nurses and Health Care Assistant are all pre-bookable. Please ring the surgery to make an appointment.
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website