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Noticeboard

If you need advice when we are shut - PLEASE THINK BEFORE YOU GO TO A&E  Call 111

Click Here to download a list of local treatment centres

  Find health help over the holidays through innovative NHS web app 

Our GPs provide a range of services by appointment and will be able to assess your immediate needs as well as refer you into a specialist service. If the surgery is closed, there are other NHS services available as an alternative to A&E.  

Using the right health service for your needs can prevent you waiting around in A&E, ensure you receive the appropriate treatment more quickly and free up local A&E staff to help those patients with the most serious conditions.

Health Help Now App
Whether you have sprained your ankle, have a baby with a high temperature or a child who is being sick, the app can guide you to the service that will help you best. The app is free to use and available online at www.healthhelpnow-nhs.net. It lists common symptoms and helps you to find the best place for treatment in East Surrey. If you need treatment for a minor injury on a Sunday, to find a pharmacy late at night, or are not sure where to go for care, Health Help Now can help.

NHS 111
When it's less urgent than 999, call NHS 111.

NHS 111 is the free telephone service for people in East Surrey to call for medical help fast when it is not a life-threatening situation. NHS 111 is there to help people get the right help, at the right time, especially at weekends and out of hours. The service is available 24 hours a day, 365 days a year.
Calls are handled by team of trained advisers and experienced nurses and doctors who will assess and direct to local services that can best help. Remember 999 is for serious and life-threatening emergencies only.

 Pharmacies
Pharmacist can provide advice and treatment for common conditions as well as dispensing prescriptions. A number of local pharmacies in East Surrey offer advice and medicines for a range of conditions, without appointments. You can find details of your nearest pharmacy at www.nhs.uk

 

Self-care
Self-care is the best choice to treat very minor illnesses and injuries. Coughs and colds, diarrhea, headache, hangover and minor illnesses can often be treated at home, simply by combining a well-stocked medicine cabinet with plenty of rest.


Calls to and from the surgery are recorded for training and quality purposes.

Visit www.iwantgreatcare.org and leave your comments on the service provided at this surgery.

Freedom of Information Requests

Information available from The Moat House Surgery under the Freedom of Information Act

Information covered by this scheme is only about the primary, general or person medical services we provide under contract to the National Health Service

Who we are and what we do

Information available from:

Cost
Doctors in the practice WEBSITE Free
Contact details for the practice WEBSITE Free
Opening Hours WEBSITE Free
Other staffing details WEBSITE Free
   
What we spend and how we spend it   
Income and expenditure relating to the provision of NHS servicesHard copy available from the Practice Manager upon request.*Standard charges
Total Cost of our contracted servicesHard copy available from the Practice Manager upon request.*Standard charges
   
What our priorities are and how we are doing   
Practice achievement in Quality and Outcomes Framework Click here to go to NHS QOF Website Free
Plans for the development and provision of NHS servicesHard copy available from the Practice Manager upon request.*Standard charges
   
How we make decisions   
Decision made in the practice relating to the provision of NHS servicesHard copy available from the Practice Manager upon request.*Standard charges
   
Our Policies and procedures   
Policies and procedures about the employment of staffHard copy available from the Practice Manager upon request.*Standard charges
Internal instructions to staff and policies relating to the delivery of servicesHard copy available from the Practice Manager upon request.*Standard charges
Equality and diversity policyHard copy available from the Practice Manager upon request.*Standard charges
Health and safety policyHard copy available from the Practice Manager upon request.*Standard charges
Complaints proceduresHard copy available from the Practice Manager upon request.Free
Records Management policies (record retention, destruction and archiving)Hard copy available from the Practice Manager upon request.*Standard charges
Data Protection policy.Hard copy available from the Practice Manager upon request.*Standard charges
Policies and procedures for handling requests for informationHard copy available from the Practice Manager upon request.Free
Patients charterHard copy available from the Practice Manager upon request.Free
 Hard copy available from the Practice Manager upon request. 
Lists and Registers None Held 
   
The services we offer   
Services provided under the NHS Practice Leaflet and website Free
Charges for NHS servicesThere are no charges for NHS Services 
Information leaflets Practice Leaflet and other leaflets available from reception Free
   
Out of hours arrangements  
Standard charges : We charge a flat rate of 40 pence per sheet, plus postage for all hardcopies of documents.


 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website